Frequently asked questions
Our new online store has home and lifestyle products that anyone can buy. But if you need our full range of farming and business supplies, head to FarmlandsPRO. Designed for farmers and growers, FarmlandsPRO is your go-to tool to order, track and manage your rural supplies.
Log in
Do I have to be a Farmlands shareholder to make an order?
Do I have to be a Farmlands shareholder to make an order?
No,anyone is welcome to shop with us online or by visiting any of our retail stores nationwide.
How do I login to the online store?
How do I login to the online store?
To login simply enter your email on the login page and we’ll send you a unique single use code. Enter the code to login in.
I can’t log into my account/ I didn’t receive a verification code?
I can’t log into my account/ I didn’t receive a verification code?
Check that you have entered the correct email address. Check your spam or junk email folders. If the issue persists, please contact call 0800 200 600.
I am a Farmlands shareholder; will I still get shareholder pricing?
I am a Farmlands shareholder; will I still get shareholder pricing?
Yes, to apply shareholder pricing, you will need to click ‘Apply Shareholder Pricing’ at the checkout and be registered with MyFarmlands. Discount is applicable to full priced products only, and excludes already reduced items, special orders, clearance products, Everyday Value products, shipping, and discount coupons (other exclusions may also apply).
- After clicking on ‘Apply Shareholder Pricing’ you’ll need to login into MyFarmlands
- You’ll then see your shareholder pricing across the checkout, cart and mini-cart pages
- Learn more and get help with MyFarmlands here
How do I apply my shareholder pricing at checkout?
How do I apply my shareholder pricing at checkout?
- To apply your shareholder discount at checkout, click 'Apply Shareholder Pricing', no matter what your payment method is
- This will take you to the MyFarmlands login page. If you haven't registered yet, click the 'Register' link on that page
- Make sure you’re registered, logged in, and that your Farmlands Card is linked to your MyFarmlands Account to receive your discount before completing your checkout. Learn more and get help with MyFarmlands here or call 0800 200 600.
- Once logged into MyFarmlands , your discount will appear on the checkout page
- Shareholder discount is applicable to full priced products only, and excludes already reduced items, special orders, clearance products, Everyday Value products, shipping, and discount coupons (other exclusions may also apply).
Do I always need to click on ‘Apply Shareholder Pricing’ for all my orders?
Do I always need to click on ‘Apply Shareholder Pricing’ for all my orders?
Yes, if you are a shareholder, you must always click on “Apply Shareholder Pricing” regardless of your payment method.
When you click on ‘Apply Shareholder Pricing,’ you’ll be directed to the MyFarmlands login page to confirm your identity. Once logged in, your discount will be applied to all eligible items in your cart.
Please note if an item is already part of a price promotion, you will not receive any additional discount beyond the advertised price.
How do I become a Farmlands shareholder?
How do I become a Farmlands shareholder?
You can find out how to become a Farmlands shareholder and receive all the benefits of the co-operative here.
MyFarmlands
What is MyFarmlands?
What is MyFarmlands?
MyFarmlands is your online platform which has everything you need to manage your Farmlands Account in one location. View and download statements, manage your card and account, update your contact details and more.
I’m not registered for MyFarmlands, how do I do this?
I’m not registered for MyFarmlands, how do I do this?
To register for MyFarmlands you will need your Farmlands Card. Click here to register.
Call our Customer Hub team on 0800 200 600 if you need assistance.
I have forgotten my password. How do I reset it?
I have forgotten my password. How do I reset it?
Click here to reset your password. From the login page select the “forgot password” link or click here.
Can I update my details in the online store profile section?
Can I update my details in the online store profile section?
Yes, you can. But it won’t automatically update your MyFarmlands account details to match. It’s important that your contact details in MyFarmlandsare correct, as these are what we use for contacting you if we need to reach out about your account.Click here to update your details in MyFarmlands.
Products
Are all your in-store products available on the Farmlands online store?
Are all your in-store products available on the Farmlands online store?
No, our online range includes a selection of our retail product range and excludes many of our bulk farm inputs and restricted items. We are continually adding products to our online store,but if there is something you need and can’t see online, please contact us here, we’re happy to help.
Looking for farm or business supplies?
Looking for farm or business supplies?
Our new online store has home and lifestyle products that anyone can buy. But if you need our full range of farming and business supplies, head to FarmlandsPRO. Designed for farmers and growers, FarmlandsPRO is your go-to tool to order, track and manage your rural supplies.
Who should I contact if I have a question about a specific product or price?
Who should I contact if I have a question about a specific product or price?
Please contact your local Farmlands store here.
Is every item on my order guaranteed?
Is every item on my order guaranteed?
No, our teams review every order as they are received. If we’re unable to supply any of the items in your order, or there is a delay in supply, we’ll contact you to discuss the options.
I have seen a product advertised but can’t find it online.
I have seen a product advertised but can’t find it online.
We aim to have all of our advertised products available online, but sometimes this is just not possible. Contact us here or call 0800 200 600 during business hours - if you have the advertisement on-hand we’ll be able to help you faster.
Payment options
What payment methods do you accept online?
What payment methods do you accept online?
- Farmlands Account: Select ‘Centrapay’ at checkout and enter your Farmlands Card details. Please note, Farmlands shareholders must be registered to MyFarmlands to charge orders to their Farmlands Account.
- Credit and Debit Cards: We accept MasterCard and Visa
No matter what the payment method, shareholder’s must select ‘Apply Shareholder Pricing’ and login into MyFarmlands to receive their shareholder discount (on eligible items). Just remember if you pay using Credit card or Debit card these purchase won’t show on your monthly Farmlands statement.
How do I pay with my Farmlands Card?
How do I pay with my Farmlands Card?
To use your Farmlands Card, select 'Centrapay' as the payment method at checkout. Enter your card details as you would for a regular credit or debit card transaction.
If you’re purchase is over $250 you will be asked to complete our two-factor authentication security steps. This provides an additional layer of security.
Can I pay online using a Farmlands Gift Card?
Can I pay online using a Farmlands Gift Card?
No, we are currently unable to accept Farmlands Gift Cards for online purchases.
Do you offer Afterpay or any other lay-by options?
Do you offer Afterpay or any other lay-by options?
No, we do not offer a ‘lay-by’ service.
Where can I find my tax invoice?
Where can I find my tax invoice?
You will be emailed a copy of your tax invoice when your order has been processed and dispatched for delivery. If you don’t receive a copy of your invoice, please contact 0800 200 600 to enable tax invoices to be sent.
When will I receive my tax invoice?
When will I receive my tax invoice?
A tax invoice will be created when your order has been picked up if you choose to pick up in-store;otherwise you’ll receive it when your order has been dispatched for delivery. If you don’t receive a copy of your invoice, please contact 0800 200 600 to enable tax invoices to be sent.
Delivery
Do you offer delivery?
Do you offer delivery?
Yes, we can deliver to your home, lifestyle block, farm, or business – in fact almost anywhere inside New Zealand (delivery charges and exclusions apply).
Are any delivery destinations excluded?
Are any delivery destinations excluded?
We do not currently deliver to the outer islands of New Zealand including Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island. We can deliver to a freight-forwarding provider at the request and expense of the customer (delivery charges will still apply).
If you would like to discuss delivery to these destinations, please contact your local Farmlands store. We do not deliver to PO Boxes.
Do you deliver overseas?
Do you deliver overseas?
No, we only deliver to addresses in New Zealand (some exclusions apply).
When will my order be delivered?
When will my order be delivered?
We aim to deliver in-stocked items within 3-5 working days. Some remote deliveries and restricted goods may take longer. If your order is going to be delayed, we’ll let you know.
How much are the delivery charges?
How much are the delivery charges?
Delivery charges are calculated during the checkout process and will appear as a single charge in your order summary. Our shipping fees are now more dynamic and better aligned with the order content. This includes custom fees for oversize or dangerous goods, and weight and location-based rates for all other items.
How are deliveries completed during the Christmas holiday?
How are deliveries completed during the Christmas holiday?
Shopping before 16 December gives you the best chance to get your order where it needs to be for Christmas Day.Our supplier and shipping partners will be operating at lower or limited capacity for the holiday period between 25 December and 6 January which may result in shipping delays.
What should I do if my order has arrived with damaged or faulty products?
What should I do if my order has arrived with damaged or faulty products?
If any products arrive damaged or faulty, please contact your local store within 24 hours of the delivery.
What happens if I don’t live in a courier delivery area?
What happens if I don’t live in a courier delivery area?
Your delivery will be dropped off at your nearest collection point. If you’re unsure about this, please get in touch with your local store.
Pick up in-store
Do you charge for pick up?
Do you charge for pick up?
No, we offer free in-store pick up at all of our retail stores nationwide. Simply select "Pick up in-store" in your shopping cart, search and then select your local Farmlands store.
When can I pick up my order?
When can I pick up my order?
You will receive an email from us when your order is ready to pick up in-store. Please wait for the email before heading to the store.
How long do I have to collect my order?
How long do I have to collect my order?
We ask you to collect your order within seven days.
Why is my order taking so long?
Why is my order taking so long?
We aim to have your order processed and ready for collection within 3-5 days, however, we know this is not always the case. If your order is taking longer than expected, please contact us for an update on your order.
What do I need to bring when I pick up?
What do I need to bring when I pick up?
Please bring a copy of the order email and an official photo ID when collecting your purchase. You can view our store opening hours here.
If you have ordered an item that legally requires you to:
• Hold a particular license
• Be a Certified Handler or
• Complete a declaration in order to purchase the product
We may get in touch with you asking about the relevant documentation. You might need to show proof of the order in order to complete the purchase.
What is the Christmas pick-up cut-off date?
What is the Christmas pick-up cut-off date?
Our will be processing orders right up until Christmas Eve, but we may have to order some items in. Our Christmas pick-up cut-off date is 20 December.
Can somebody else collect my order on my behalf?
Can somebody else collect my order on my behalf?
Yes, if you have arranged for someone to collect on your behalf, you must ensure that they have the order confirmation email and an official photo ID.
Can I change my pickup location to a different store?
Can I change my pickup location to a different store?
Unfortunately, this cannot be changed. Please contact us online here or call us 0800 200 600 during business hours to discuss your change request.
Can I change my order from pick up in-store to a delivery after I have made my purchase?
Can I change my order from pick up in-store to a delivery after I have made my purchase?
Unfortunately, we are unable to change a pick-up in-store order to delivery. Please contact us online here or call us 0800 200 600 during business hours to discuss your change.
Can I wait until all items in my order are ready before I pick them up?
Can I wait until all items in my order are ready before I pick them up?
Yes, you can wait until all items in your order have arrived and collect them at once.
Tracking an order
Where can I find my tracking number?
Where can I find my tracking number?
If a tracking number is available, you will find this in your order update email notifying you that your order has been dispatched.
What are the delivery times?
What are the delivery times?
Standard delivery is 3-5 business days (plus an additional three days for remote delivery).
Can I review my Farmlands online store order history?
Can I review my Farmlands online store order history?
Yes, your Farmlands online store order history is available in your Customer Account via your Orders page.
How can I see the status of my order?
How can I see the status of my order?
You can see the status of your order through your Customer Account, Order Summary and Order Details pages in Farmlands online store. Here are the status messages you might see:
Order Summary Page - Order Status:
- CONFIRMED: We have received your order. Payment has been taken, and it has been forwarded to our operations team.
- PROCESSED: Your order has been picked, packed and shipped. Your order is ready for pick-up or is on its way. Note that:
- It could be in multiple shipments, and you will see the details of which products have been processed.
- You may have already received or picked up your order, as you would have received a notification email informing you that your order is ready.
- CANCELED: In the rare case of a technical issue, we may need to cancel your order manually via our website. If this happens, we will contact you to Talk through other options.
Returning products
What is your return and refund policy?
What is your return and refund policy?
Click here to view our full Returns and Refunds Policy.
How can I tell if a refund or partial refund has been processed?
How can I tell if a refund or partial refund has been processed?
On your Order Page, you can check the payment status of your order. If you see a message that says: REFUNDED or PARTIALLY REFUNDED. This means that refund is being processed for your original order, and you’ll receive a full or partial refund, depending on the circumstances.
You would also have had received an email notification letting you know exactly what is going to be refunded.
What do I do if I need to cancel/amend my order?
What do I do if I need to cancel/amend my order?
Your order can only be cancelled if it has not been processed or picked up by the courier, contact us immediately online here or call 0800 200 600 during business hours. If the order has been processed and picked up by the courier, this will need to be processed as a return and there may be a Return Fee payable by you.
Can I return an online order to a store?
Can I return an online order to a store?
Yes, items can be returned for an exchange or refund at any of our retail stores.The Farmlands Returns & Refunds policy applies). You will need to bring a copy of the appropriate invoice with you.
How long will it take until I get a refund?
How long will it take until I get a refund?
When you return a product to a store,it usually takes us around one to five business days to get your refund to you, and it’ll be credited back to your original payment method.
Wishlist
How can I create a Wishlist?
How can I create a Wishlist?
On the product page, simply click on the ‘heart’ icon to add that product to your Wishlist.
Why is the ‘heart’ icon not visible?
Why is the ‘heart’ icon not visible?
This occurs when the item is already added to the cart.
Still need help?
Still need help?
If we haven’t been able to answer your query above, we’re here to help. Please call us on 0800 200 600 Monday to Friday between 8:00am-5:00pm or ask@farmlands.co.nz.
