Do I  have to be a Farmlands shareholder to make an order?
Yes, to use FarmlandsPRO you need to be a shareholder or Farmlands Cardholder. Anyone can shop online with Farmlands or at any of our 82 retail stores nationwide.

I cannot log into MyFarmlands. What do I do?
If you cannot log into MyFarmlands or you are experiencing any other issues, you can request assistance here or call 0800 200 600 during business hours.

I have forgotten my password. How do I reset it? 
Click here to reset your password. 

For more help on MyFarmlands click here. 

I am a Farmlands shareholder, will I still get shareholder pricing? 
FarmlandsPRO shows the pricing applicable to each shareholding account, including any shareholder discount or bulk discounts.

I can’t log into MyFarmlands. What do I do?
If you cannot log into MyFarmlands or you are experiencing any other issues, you can request help here or call 0800 200 600 during business hours.

I have forgotten my password. How do I reset it? 
Click here to reset your password. 

How do I become a Farmlands shareholder?
You can find out how to become a Farmlands shareholder and unlock all the benefits of the co-operative here. 
 

For more help on MyFarmlands click here. 

Are all your products in-store available on the Farmlands online store?
Yes, FarmlandsPRO enables you to shop the full catalogue of Farmlands products. Products that are not currently in stock may have a longer delivery timeframe depending on the item.

Who should I contact if I have a question about a specific product or price?
Please contact your Farmlands sales representative, or local Farmlands storehere.

Is every item on my order guaranteed?
Our teams review every order as they are received. In the event we are unable to supply an item on your order, or there is a delay in supply, we will contact you to discuss the options.

I have seen a product advertised but can’t find it online. 
Whilst we aim to have all advertised products available online, there are times this is not possible. Contact us online here or call 0800 200 600 during business hours, and if you have the advertisement on-hand we can help you faster.

What payment methods do you accept on FarmlandsPRO?
All payments must be charged to your Farmlands Account.

Can I pay online using a Farmlands Gift Card? 
No, we are currently unable to accept Farmlands Gift Cards online. 
 

Do you offer lay-by? 
No, we do not offer a ‘lay-by’ services. 
 

Where can I find my tax invoice? 
You will be emailed a copy of your tax invoice when your order has been processed and packed. 
 

When will I receive my tax invoice? 
A tax invoice will be created when your order has been picked up if you chose to pick up in-store, otherwise you will receive it when your order has been dispatched for delivery.

Do you offer delivery?
Yes, we can deliver to your home, lifestyle block, farm, or business, almost anywhere within New Zealand (some exclusions apply).

What are your delivery exclusions?
We do not currently deliver to the outer islands of New Zealand including Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island. We can deliver to a freight forwarding provider at the request and expense of the customer (delivery charges will still apply).

If you would like to discuss delivery to these destinations, please contact us online here or 0800 200 600 during business hours.

We do not delivery to PO Boxes.
 

Do you deliver overseas?
We only delivery to addresses in New Zealand (some exclusion apply).

When will my order be delivered?
We aim to deliver standard size orders within 7-10 working days. Some rural deliveries and restricted goods may take longer. If your order is going to be delayed, we will contact you. 
 

What should I do if my order has arrived with damaged or faulty products?
If any products arrive damaged or faulty, please contact your Sales representative or call us 0800 200 600 during business hours within 24 hours of the delivery.  
 

When will I be charged for my order?
Once a team member has confirmed your order you will be charged to your Farmlands account.

When will my Urgent Delivery arrived
We aim to get your order to you as soon as possible. Our store team will be in contact with you directly within 24 hours of your order being placed to organise urgent delivery. Additional charges may be required to guarantee urgent delivery.
 

Do you charge for pick up?
No, we offer free in-store pick up at all 82 of our retail stores nationwide. Simply select "Pick up in-store" in your shopping cart, search and then select your local Farmlands store. 

When can I pick up my order?
You will receive an email from us when your order is ready to pick up in-store. Please wait for the email before heading to store. 

How long do I have to collect my order? 
We ask you to collect your order within 7 days.

Why is my order taking so long? 
We aim to have your order processed and ready for collection within 3 days, however we know this is not always the case. If your order is taking longer than expected, please contact us for an update on your order.

What do I need to bring when I pick up?
Please bring a copy of the order email and photo ID when collecting your purchase. You can view our store opening hours here.

Can somebody else collect my order for me? 
Yes, if you have arranged someone to collect on your behalf ensure they have the order email and photo ID too. 

Can I change my pickup location to a different store? 
Unfortunately, this cannot be changed. Please contact us online here or call us 0800 200 600 during business hours to discuss your change. 

Can I change my order from pick up in-store to a delivery after I have made my purchase? 
Unfortunately, were unable to change a pick up in-store order to delivery. Please contact us online here or call us 0800 200 600 during business hours to discuss your change. 

Can I wait until all items in my order are ready before I pick them up? 
Yes, you can wait until all items in your order have arrived and collect it at once. 

Where can I find my tracking number?
If a tracking number is available, you will find this in your order update email notifying you your order has been dispatched. 

What are the delivery times? 
Standard delivery: 7-10 business days (plus 3 additional days for rural delivery)  

Can I view my order history?
If you have registered for MyFarmlands, you can log in and view your order history from the online store. This is not available for guest shoppers.

What is your return and refund policy?
If you have products and are seeking to return and refund or require an update on this matter please contact us online here or call us 0800 200 600 during business hours. 

Click here to view our full Returns and Refunds Policy.

What do I do if I need to cancel/amend my order?
If you want to cancel your order and it has not been processed or picked up by the courier contact us immediately online here or call 0800 200 600 during business hours. 

If the order has been processed and picked up by the courier, this will need to be processed as a return. 

Can I return a FarmlandsPRO order to a store?
Yes, items can be returned for an exchange or refund at any of our 82 retail stores nationwide. You will need to bring a copy of the appropriate invoice with you. 
 

How long will it take until I get a refund? 
If you return a product to a store, the return transaction usually takes 1-3 business days to show in your account.